TLC Dry Cleaners Southland

Reviews of TLC Dry Cleaners Southland

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  Michelle Wicks Added November 29, 2019

  ★ ★ ★ ★ ★
  Very pleased with the alterations made to my top. I needed the upper arm expanded as it was a little bit tight. The arm length was long and so that was neatened up for me and very delighted with the outcome.
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  Fran Added November 29, 2019

  ★ ☆ ☆ ☆ ☆
  Atrocious alterations and they have kept my dress stating that they need more time to repair the damage they caused!!
  I left a beautiful Saba dress with TLC Dry Cleaners on a Monday, explaining that I needed the dress for a wedding on the Sunday. I had to return three times for fittings as the dress no longer would zip up and was completely buckled around the waistline from the firsts alteration. They told me I must have put on weight in three days and that’s why the dress no longer fit. They asked me a fourth time to fit the dress and I refused then asked for my dress back, stating that time had run out and I needed to find an alternate outfit for the wedding. They yelled and refused to give me the dress, suggesting that I’d asked to make it too small!! Yet, they did the pinning of the dress!! Horrible experience.
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  Jason LEE Added November 27, 2019

  ★ ☆ ☆ ☆ ☆
  worst customer service
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  Marnie Rose Added November 14, 2019

  ★ ☆ ☆ ☆ ☆
  Appalling customer service and alteration. Brought in my garment and clearly explained exactly what I needed done. Was told I must wait almost a week, and when I returned they had done something completely different to what I requested. When I pointed out the error they had made, the woman (who I assume was the manager) was disgustingly rude and took zero responsibility for her mistake. I came back a few days later and they had attempted to amend my item of clothing but the job was so flimsy I will need to take it to a PROPER alteration shop to fix the job TLC has done. Extremely disappointed and quite frankly would like a refund or compensation.
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  yunxiang che Added November 07, 2019

  ★ ★ ★ ★ ★
  Hi Jason, We are so sorry to hear you are not 100% satisfied with our diligent effort on customer service. We wonder if you could share with us what had happened and what would make your experience better? Please feel free to visit us at shop.
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  Graham Added July 30, 2019

  ★ ★ ★ ★ ★
  Had a trouser alteration and Eva was very efficient in dealing with this task. Seeking a 24 hr service the trousers were ready next morning as promised. Price wise they offered a special and that was a relief because other outlets at Southland are a blatant rip offering prices 65% HIGHER>
  
  
  
  
  Highly recommend this service.
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  Myron Ching Added June 08, 2018

  ★ ☆ ☆ ☆ ☆
  Awful customer service. Dropped my suits for cleaning on a Friday was told it would be ready Saturday come Monday they lost my suits! They found it later but it was not even done. Enough said!
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  Anna Marcolin Added March 05, 2018

  ★ ☆ ☆ ☆ ☆
  Very disappointing experience, cannot recommend this business at all. I took a pair of my son's pants to be taken up and the zip replaced on Monday, was told they would be ready on Friday. There were signs everywhere saying 25% off zip replacements and tailoring, yet I didn't receive the discount even when I questioned it. As it was Christmas and I needed these pants repaired in time for a holiday, I let it go. My son went in to pick up the pants on Friday afternoon but they were not ready, the lady told him to come back the next day. Due to work commitments he said he would come back on Monday, yet when he went in this afternoon, they still were not repaired. Terrible service, false advertising, will never go back here

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